Return & Exchange
Policy.
Thank you for shopping with us! We strive to ensure that your order arrives in perfect condition. However, if you receive a damaged or incorrect item, we are here to help with an exchange. Please read our policy carefully before initiating a return or exchange.
7-Day Exchange Window
We offer a strict 7-day exchange policy from the date your package is delivered. If 7 days have passed since delivery, unfortunately we cannot offer you an exchange or replacement.
Mandatory Unboxing Video Requirement
To protect against fraudulent claims and ensure transparency, a complete, unedited unboxing video is mandatory for any damage or missing item claims. Your video must adhere to all of the following rules:
- No Cuts or Edits: The video must be a single, continuous shot from start to finish. Any sign of video cutting, pausing, or editing will result in an immediate rejection of your request due to potential tampering of evidence.
- Clear Shipping Label: The video must start by showing the printed shipping label on the package clearly, proving it has not been opened yet.
- Full Process: The video must clearly show the opening of the package and the inspection of the product in real-time.
- Visible Damage: If an item is broken or defective, the damage must be clearly filmed and highlighted in the video.
Important: Without a valid, uncut unboxing video that meets all the criteria above, we strictly cannot process any exchange or replacement under any circumstances.
Eligible Situations for Exchange
- Damaged Products: If your item arrives broken or physically damaged.
- Incorrect Items: If you received the wrong item, size, or variant.
Please note: We only offer product exchanges for the same item. We do not offer cash refunds.
How to Initiate an Exchange
If your product arrives damaged and you have your uncut unboxing video ready, please follow these steps:
- 1Email our support team at care@beautymodel.in within 7 days of delivery.
- 2Use the subject line: Exchange Request - Order #[Your Order Number]
- 3Attach your unedited unboxing video (or provide a download link if the file is too large) along with a brief description of the issue.
Our team will review your video within 2–3 business days. If approved, we will guide you through the next steps to ship the item back and dispatch your replacement.
Write to us at care@beautymodel.in and we'll respond within 1 business day.
Email us